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Bravofly ltd is up and running, as well as developing many new e-business projects within the travel sector. Our properties are host to more than 100,000 visitors per day, thus reflecting our day-to-day success.

At present these are the vacancies availables:
 

-Rif.:PRODUCT OWNER

As a Product Owner you will be responsible for prioritization, implementation, analysis and return on investment of customer-facing web projects, with an intense focus on driving conversion and customer loyalty and a strong commercial focus. You will work with business stakeholders and developers to constantly improve our commercial impact.

Key responsibilities will include:

Ownership, prioritization and briefing for projects, aligning business stakeholders with IT development team
Research and specify website features and enhancements to existing features
Liaise with designers, developers and other product owners to achieve the optimal implementation of changes to the site and monitor, conduct analysis and evaluate the impact of experiments using a combination of web analytics, user analysis, user surveys and internal tools.- Document the details and impact of experiments and new features.

Requested skills and attitudes:

Minimum 3 years experience working with large, high-traffic e-commerce websites (preferably travel industry with multilingual sites) in a similar role
Strong commercial focus and ability to prioritize tasks accordingly
Pragmatic and results-focused; driven to manage projects full cycle; problem solving attitude
Excellent communications skills
Data driven, customer focused, proactive, creative and innovative
Knowledge of Jira, Confluence, MySQL
Experience with Web Analytics software such as Google Analytics
Experience with the SCRUM methodology will be considered a plus

Area: Information Technology

Location: Chiasso, Switzerland

 

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-Rif.:PHP SENIOR DEVELOPER

Bravofly Rumbo Group is looking for a PHP Senior Developer

Do you want to be part of an IT department that has 90% in house software development philosophy? Be a member of a leading OLTA in Europe? Are you searching for a job position where you can be part of the Company, be on the decision chain? Are you a team player? Do you have good communication skills? Do you think in a employ in an autorganized environment with a flexible timeable? Do you think you can improve yourself and the Company in a daily basis? If you answered YES to the questions...We are your Company!.

Responsabilities:

- Collaborate in a specific Team guided by an experienced Scrum Master.
- Participate in the analysis, development and maintenance of enterprise
- Contributing to the planning and analyzing of high-level software strategies and solutions through functional and technical expertise.
- Designing and implementing analyses that will identify requirements related to people, processes ans technology.
- Being involved on the agile methodology created internaly based on SCRUM and KANBAN.

Skills:

- Bachelors in Computer Science/Engineering is preferred.
- Proactive person, always trying to improve skills.
- Travelling avalability
- Fluent english is a must.
- Demostrable experience in PHP, HTML, CSS, Javascript, XML, SOAP, AJAX
- Database: MySql
- Operating system: Linux OS
- Preferably fluent in French

Location: Chiasso, Switzerland

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-Rif.:MOBILE DESIGNER

Bravofly Rumbo Group is looking for a Mobile Designer

As a member of our mobile team you’ll be given the freedom to make meaningful and measurable improvements impacting millions of people.
As a designer in our mobile team you'll be a key part of the idea generation process, working in a small startup-like group which takes full ownership of their part of our platform. You'll work with developers, product owners, copywriters and user researchers to conceive, analyse & test your ideas.
You excel in solving problems that today's mobile users are facing by designing compact and rich user interfaces for small screen sizes and providing our users an experience that is tailored to their needs. You are familiar with the state of the art in mobile apps and always up-to-date with the latest trends and emerging new user interface patterns. Your portfolio isn’t a series of beautiful but generic templates - it’s a collection of stories that you can discuss with enthusiasm, and regret ... because you’re always getting better at what you do and you’re never satisfied with ‘good enough’. You’re excited about being able to build things that millions of people use every day.
As a designer in the mobile team, you will be involved in every aspect of the mobile product development process. You'll be working on the iterative improvements we make as part of our high-speed release cycles, as well as looking ahead and conceptualizing broader changes our mobile app offerings across all major platforms. You will be able to apply your interaction design skills and user-focused mentality to make meaningful improvements to a real mobile success story.
You'll work in a small scrum team with fellow designers, developers and product owners.

You understand how a wireframe, mockup or concept can be implemented as well as the time complexity it involves plays a key role on the velocity of the development cycle. You know what can or can't be done in an app and how much effort will be required from the development team to materialize your designs. Knowledge of the latest technology and SDK capabilities is important in order to identify upcoming new trends, capabilities and features that are emerging in the fast-moving world of mobile apps.
You'll be a key member of an agile development team of people from all over the world. You need to be able to communicate your ideas clearly, offer in-depth critique to your fellow designers and develop a strong understanding of our unique environment through developing great working relationships.
E-commerce experience - We love hearing from people who know how the wheels of commerce move on the web, if you've worked in this kind of environment before, all the better. If not, we're looking out for people with an entrepreneurial streak, so being able to demonstrate that is a big plus.

We offer a competitive salary plus bonuses, with opportunities for career progression within our fast growing company.

Location: Chiasso, Switzerland

 

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-Rif.:HEAD OF CRM

Bravofly Rumbo Group is looking for a Head of CRM for its team based in Chiasso.

Bravofly Rumbo Group is available to users in over 15 languages. As a Head of CRM, you will be taking a key role in the consolidation of the huge customer base of the group, by coordinating the cross-department processes, defining new strategies of loyalty, and leading a team of expert. The ideal candidate is number driven, dynamic, creative, and a passionate traveler.

Core responsibilities:
- define the loyalty strategy, a complex structure of actions/reactions that should bring value to the final customer with defined goals and KPI
- define a newsletter strategy for all markets: segmentation, targeting, re-targeting
- customer satisfaction survey management
- customer care policy definition (refunds, extra service charge, etc)
- cross selling actions definition, together with ancillary departments (CAR rentals, parking, priority boarding, web checkin)
- communication policy definition (define the standard tone of voice, define the customer journey path)
- work with internal teams to coordinate complicated processes that involve multiple departments
- Measure and monitor the customer loyalty, trough sophisticated analysis and reports.

Skills & Experience:
- Graduation in Economics, Marketing or Engineering
- At least 4 years in project management (or similar) positions
- Knowledge of the online travel sector is a plus.
- Fluent Italian and English. Spanish is a plus.
- Knowledge of basic database language (SQL)
- Ability to communicate with technical and non-technical people
- Distinctive problem solving and analysis skills.
- Excellent organizational skills with ability to manage multiple, competing priorities simultaneously

Exercise:
- An exercise of SQL and Excel will be given to the candidate to test his/her ability
- A Loyalty plan for a company like us, with a monthly budget of 50k€, must be presented at the interview: explaining expected customer return rate, ROI, churn rate. Loyalty plan should not be a fidelity program, with points/miles, nor "member-get-member"

Location: Chiasso, Switzerland

 

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-Rif.:CUSTOMER CARE SPECIALIST

Bravofly Rumbo Group is looking for a Customer Care Specialist, Norwegian and Swedish language, for its Chiasso offices.

The customer care specialist will have daily contact with the customer, providing quality telephone and email assistance, assuring client satisfaction and loyalty. He/she will build and maintain relationships with our clients in order to promote our products and services. He/she will be available to assist customers with their enquiries, take bookings for our travel products on their behalf and provide quality post-sale assistance.

Required skills/qualifications:
- Fluent Norwegian, Swedish and English, oral and written
- Good knowledge of Microsoft Office
- Excellent communication and interpersonal skills
- Teamwork attitude
- Flexibility & Problem solving
- Attention to detail, reliable and trustworthy
- Customer focused
- Available to work full time on shifts from Monday to Sunday (8 am-8 pm)

Location: Chiasso, Switzerland

 

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Do you think you can work with us? Send your cv right now! Don't forget to give us the permission to use your personal information.

All job listings are intended for applicants of both sexes.

 

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