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Customer service

Do you have a query about the booking you have just carried out?

Find the answer to your query in the FAQ section by clicking on the below headings to uncover more information about our booking procedures.

Unable to find the answer to your question? Our staff is happy to assist with any problems or queries you might have. You can either;

  • send us a completed form with your query (which can be found by clicking on specific questions below) or
  • contact us by telephone - find your local number or call us from anywhere on 0039 0423 402040, available 24/7 to answer your query (call costs from landlines: 6,10€/call VAT incl., with credit card only Mastercardand visa cards accepted)



I am a customer and:

I would like to change/cancel my booking

I need travel information: check-in times, luggage weight, etc.

I have not received my booking confirmation

The airline has cancelled my flight: am I entitled to a refund?

Please cancel my newsletter subscription

I need information about methods of payment

I have a technical problem with your website

I have had payment problems

I need information on how to check-in online

I need to make a booking for more than 9 people

I have already bought a ticket and would now like to buy some extra services

My credit card limit is still blocked: what should I do?

You have informed me that there is a change to my flight: what should I do?


I am a journalist and:

I need information about the press office


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