Airline companies provide precise travel information on their check-in times, luggage allowance, and fees to make changes to your reservation.
Before departure check the travelling conditions of the airline you booked your flight with by using the below drop down menu. Please take note of the new safety rules in European Union airports.
Select the airline to review their fees for reservation changes, check-in details, luggage allowance and other travelling conditions:
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|Opening of check in desk|
|Closing of check in desk|
|Carry on luggage|
Change of time/date
Change of route
Change of passenger
Refund in case of
Booking changes/cancellations must be made by telephone at least 24 hours prior to departure by calling our international number 0039 0423 402040. We are available 24/7, calls cost 6,10€/call VAT incl. with credit card; only MasterCard and visa cards accepted.
IMPORTANT: for Sunday and Monday departures, you must contact us by Friday.
To make changes to your booking (route change, departure/return date change, passenger name change) we will contact the airline on your behalf to verify if the requested changes are feasible and if there is additional cost.
Please note that changes are not always possible and all requests are subject to authorization by the airline.
Some important points of note:
4.2 Refund requests explained in the table below.
|REFUND REASON||REFUND BY SAME METHOD OF PAYMENT||
Agency & Payment fees
|Cancellation by Passenger||Handling fee charged
20 Euros per refund request
|Handling fee not charged||Handling fee not charged||Non refundable|
|Schedule Change / Cancellation by Airline||Handling fee charged
20 EUROS per refund request
|Handling fee charged
20 Euros per refund request
|Handling fee not charged||Refundable|
*Our assistance packages incorporate several added value services from travel insurance to a dedicated customer service. The following “assistance packages” can be purchased, where available during the booking process; Scacciapensieri, NoProblem, Volaflex TOP, Bravo Compensation, Full Flex.
4.3 Failure to use your ticket will result in a voucher being issued in accordance with the timings specified in art. 4.3 of our purchasing terms and conditions. As per the aforementioned article, the handling fee consists of: 20 Euros fixed fee, plus a deduction of 20% on the refund value from the airline with the already deducted fixed fee. We issue a voucher with a minimum value of 10 Euros and apply a maximum handling fee of 80 Euros.
Please note in all of the above situations, payments settled in non- Euro currency, the handling fee will be converted into the transaction currency used by the passenger.
Additional services offered by the airline, either with payment or free of charge, can be requested by contacting our Customer Service team, who will manage your requirements directly with the airline to verify feasibility and any applicable fees.
Passengers requesting any additional services (offered by the airline with payment or free of charge) please kindly note:
|Additional service||Agency fees per passenger|
|Extra baggage||3,50 euro|
|Speedy boarding||3,50 euro|
|Assistance for web check-in||3,50 euro|