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Information about airlines

You have booked and saved on Bravofly and finally the day of the departure has come!

All airline and Renfe companies must provide precise travel information on their check-in times, luggage allowances, and fees for making changes to your reservation.

Before departure check the travelling conditions of the company you booked with by using the below drop down menu. Please take note of the new travel safety rules in the European Union.

Select the company to review their fees for reservation changes, check-in details, luggage allowances and other travel conditions:

Having doubts about the reservation you just made?
Can't find the answers in the frequently asked questions section?
Need Help? Call us on 0039 0423 402040.

Can’t find the company?
If the provider is not listed call us on 0039 0423 402040 to find out the travel information you need.
Click here for details on how to contact our Customer Care Team. 

Booking changes/cancellations must be made by telephone at least 24 hours prior to departure by calling our international number 0039 0423 402040. We are available 24/7, calls cost 6,10€/call VAT incl. with credit card; only MasterCard and visa cards accepted.

IMPORTANT: for Sunday and Monday departures, you must contact us by Friday.

To make changes to  your booking (route change, departure/return date change, passenger name change) we will contact the provider on your behalf to verify if the requested changes are feasible and if there is additional cost.

Please note that changes are not always possible and all requests are subject to authorization by the provider.

Some important points of note:

  1. Changes and/or cancellation requests are to be made by telephone only, at least 24 hours prior to departure. We cannot process e-mailed requests for changes.
  2. For Sunday and Monday departures, you must contact us by Friday.
  3. Some fares and some tickets are non-refundable or may entail booking surcharges. Select the provider from the above table for a list of their regulations.
  4. Fees explained: 
    4.1  Change requested by passenger: 5 Euro handling fee per passenger, per route is applicable. However, if you have purchased with us an Assistance Package, which incorporate several added value services from travel insurance to a dedicated customer service, no handling fee is applied to making a change to your booking.

4.2  Refund requests explained in the table below. 





Agency & Payment fees





Cancellation by Passenger Handling fee charged
20 Euro per refund request
Handling fee not charged Handling fee not charged Non refundable
Schedule Change / Cancellation by Provider Handling fee charged
20 Euro per refund request
Handling fee charged
20 Euro per refund request
Handling fee not charged Refundable


 4.3  Failure to use your ticket will result in a voucher being issued in accordance with the timings specified in art. 4.3 of our purchasing terms and conditions. As per the aforementioned article, the handling fee consists of a fixed fee of 20 Euro, plus a deduction of 20% on the refund value from the provider with the already deducted fixed fee. We issue a voucher with a minimum value of 10 Euro and apply a maximum handling fee of 80 Euro.

Please note in all of the above situations the handling fee will be converted into the transaction currency used by the passenger.



Additional services offered by the provider, either with payment or free of charge, can be requested by contacting our Customer Service team, who will manage your requirements directly with the provider to verify feasibility and any applicable fees.


Passengers requesting any additional services (offered by the provider with payment or free of charge) please kindly note:


  1. Requests are to be submitted, by telephone, no later than 48 hours prior to departure: dial number +39 0423 402040, Mon-Sun, 24h/24. We can’t guarantee that we will work out any possible requests submitted via email.
  2. Requests may incur an additional cost, per passenger, per booking, up to a maximum of 20 Euro. Further details below. Payments settled in an non-Euro currency, will be converted into the transaction currency used by the passenger at the time of booking.


Additional service Agency fees per passenger
Extra baggage 3.50 Euro
Speedy boarding 3.50 Euro
Assistance for web check-in 3.50 Euro

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