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Information about airlines

You have booked and saved on Bravofly and... finally the day of the departure has come!

Airline companies supply precise travel information regarding check-in and luggage, and low cost airlines have a fee for reservation changes.

Before leaving check the travelling conditions of the airline with which you have reserved the flight. Please do so by using the pull down menu below. Furthermore, please take note of the new safety rules in European Union airports.
 

Booking changes/cancellations must be made by telephone at least 24 hours prior to flight departure, from Monday to Sunday, H24/24, contacting our telephone number +39 0423 402040.
For Sunday and Monday departures, you must contact us by Friday.

As for booking change requests (route change, departure date / return date change, passenger name change) we will attend to contact the airline / provider you have selected in order to verify if the requested change is feasible.

Please note that changes are not always feasible and all requests are subject to authorisation by the airline.

Please remember that:

1. We cannot process e-mailed requests for changes: changes and/or cancellation requests can only be accepted by telephone, at least 24 hours prior to flight departure.
2. For Sunday and Monday departures, you must contact us by Friday.
3. Some fares and some airline tickets are non-refundable or may entail booking surcharges. See our airline information page for a list of regulations of the main airlines.
4. Agency fees are charged in case of
   - change requested by passenger: 5,00 euro per passenger and per route;
   - cancellation requested by passenger: 20,00 euro per booking;
   - refund due to schedule change, not accepted by passenger, and/or due to flight cancelled by the airline / provider: 20,00 euro per booking. As for payments settled into non- Euro currency , agency fees will be converted into the transaction currency used by passenger.
   In case of change and / or cancellation requested by passenger, agency fees will not be charged if passenger has purchased the No Problem insurance policy.
   As well agency fees will not be charged in case of refund settled by voucher.
   In case of cancellation requested by passenger, No Problem insurance cost, agency fees and credit card commissions will not be refunded.

You may also request, by contacting our customer service, for any additional services offered by airlines (offered by the airline either on payment or free of charge).

As for requests for any additional services (offered by the airline either on payment or free of charge) we will attend to contact the selected airline in order to verify if the requested additional service is feasible.

We remind you that:

1. Requests for any additional services (offered by the airline either on payment or free of charge ) are to be submitted, by telephone, no later than 48 hours prior to flight departure: dial number +39 0423 402040, Mon-Sun, 24h/24. We can’t guarantee that we will work out any possible requests submitted via email.
2. As for departures on Sundays and Mondays, please contact us no later than Friday.
3. In case of any additional services (offered by the airline either on payment or free of charge) requested by passenger , an additional cost will be charged, per passenger, as for agency fees (as for payments settled into non- Euro currency, agency fees will be converted into the transaction currency used by passenger): their amount will be at most 20,00 euro per booking, as it follows: