What happens when I authorise a payment for my booking?
When you authorise a payment for a booking, the amount of the booking is automatically blocked on your credit card by our system. At this stage of the booking process the amount is not yet debited – it is only “frozen”. We do not withdraw any money until the booking is confirmed by the airline.
By blocking this amount, we are able to purchase the flight from the airline because we are assured that the agreed funds will be available when the transaction occurs.
After you authorise the payment, one of the following situations occurs:
- The airline immediately confirms the booking: in this case the transaction is completed and your booking is confirmed at the same time.
- The airline does not immediately confirm the booking. In cases where the airline is experiencing difficulties on their website, blocking the amount in your account allows us to hold the reservation so that the booking can be completed later.
- If the flight is not confirmed because the rate you have chosen is sold out within the short period of time, between the time you made the online booking and the confirmation from the airline: in this case we will send you a message to let you know that the rate has changed. When this happens, Bravofly immediately communicates the payment cancellation to the bank and no amount is charged to the credit card.
- Each credit card issuer has their own specific rules, in the event of temporary hold, which then becomes a confirmed booking, it may take several days for the charge to appear on your account.
- In the case of a temporary hold which is then not converted into a confirmed booking, Bravofly releases the funds immediately. However, it could take several days for them to become “frozen” in your account. Again timings vary depending on the credit card issuer, typically taking from 3 to 20 days.