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Due to the continuing spread of Coronavirus (COVID-19) and the resulting travel restrictions put in place across the
globe, we have had to take the difficult decision to not accept any hotel or flight + hotel bookings with travel
dates before 1st May 2020. However, you can still plan your trip for this summer.

Information and cancellations

Countries, restrictions & airlines

 Manage your bookings

Information and cancellations for flights, hotels and flight + hotel packages

Is your departure scheduled within the next two weeks?

Following the rapid spread of Coronavirus in Europe, governments around the world are introducing travel restrictions, which is resulting in airlines cancelling or modifying their flight schedules.

As we’re currently receiving an exceptionally high volume of calls, we kindly ask that you do not contact us by telephone.

If you need information about your upcoming trip, we recommend that you follow the official advice issued by the UK Foreign office or Irish Department of Foreign Affairs and Trade, and that you check the status of your flight on your airline or departure airport’s website.

We kindly ask that you refrain from calling us for information: we will notify you via email as soon as we receive an update from the airline.

If you’d like to cancel or modify your booking, you can submit a cancellation request from your account area on our site or app. Our Customer Care Team will manage it as soon as possible, prioritising those with the most imminent departures.

Given the current situation, it may take longer than usual for us to manage your request. We kindly remind customers not to call us for updates or information on their cancellation, change or refund requests. We’ll be the ones to notify you, via email, as soon as we have an update. All cancellations caused by Coronavirus will be refunded in the form of a voucher, which you’ll be able to use on your next trip with us.

Information for flight only customers

If your upcoming flight is cancelled, we will contact you directly as soon as possible to let you know what your options are. This could either be a refund of your ticket or a change of travel dates. This is subject to the individual airline terms & conditions.

If your upcoming flight is not cancelled, please go directly to your airline website to check the most up to date policy applying to your booking. Many airlines allow in current circumstances flexible changes in case you need to adjust your travel plans. If your flight is not cancelled by the airline and you voluntarily choose not to travel you will not be entitled to a refund of your ticket(s). 

Cancelling your trip

If you want to cancel your trip, we ask you not to call our customer service team and submit the cancellation request from your account area on our website or via our app. Our customer service team will manage it as soon as possible, giving priority to the most imminent departures. All cancellations resulting from these new guidelines will be dealt with in accordance with the applicable law. Given the exceptional circumstances, the management of these claims may be delayed. We remind you not to call us for updates on your individual claims and wait for further communications via email, which we will send you as soon as we have more information.

Airlines are closely following the guidelines issued by the relevant government and health authorities. Please note that if there are no specific restrictions or cancellations to your booked destination (following the guidelines issued by the relevant government authorities), your cancellation will be treated as voluntary, and managed according to our standard terms & conditions.

We're continuously monitoring the situation, and will publish any further updates on this page.  

We ask you not to contact us by phone because we are experiencing a very high number of calls. We will contact you as soon as we have further updates on your flight, giving priority to the most imminent departures.  


Countries and restrictions

For the latest information, we advise you to check the Foreign & Commonwealth Office website for customers based in the UK and the Department of Foreign Affairs and Trade website for customers based in the Republic of Ireland, about specific travel advice for your intended destination, and general guidance following the outbreak of coronavirus (COVID-19).  

We ask you not to contact us by phone because we are experiencing a very high number of calls. We will contact you as soon as we have further updates on your flight, giving priority to the most imminent departures.  


Airline information and updates

The following airlines have announced changes to their flight schedules in light of recent Coronavirus warnings. You'll find more information in the dedicated Coronavirus sections of their websites, through these links:   

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